Return & Exchange Policy

At ZAAL, we are committed to delivering refined quality and a seamless shopping experience. If your purchase does not meet expectations, we offer a 10-day return and exchange window from the date of delivery.

To initiate a request, please contact us via Phone/WhatsApp: 0317 9573888.

Eligibility Criteria

• Requests must be made within 10 days of delivery
• A valid order number or invoice must be provided
• Items must be unused, unwashed, and in original condition • All tags and packaging must be intact

Returns & Exchanges

• Return shipping costs are the customer’s responsibility
• Items showing signs of wear, damage, or alteration will not be accepted
• Any issues with defective or incorrect items must be reported immediately upon delivery

After-Use Concerns

Any concerns arising after use must be reported within 30–45 days of delivery. Requests submitted beyond this timeframe will not be entertained.

Return Process

• All returns and exchanges must be approved prior to dispatch • Once approved, our team will guide you through the next steps

Refund Policy

• Refunds are processed within 7–10 working days after inspection • All refunds are issued via bank transfer only
• Shipping charges are non-refundable

Exclusions

• Custom-made or made-to-order items are not eligible for return or exchange • Exceptions apply only in cases of manufacturing defects

Return Address

ZAAL
#278/2 Main Peshawar Road Rawalpindi, Pakistan 

Phone / WhatsApp: 0317 9573888