FAQ

1. What is your return and exchange policy?

We offer a 10-day return and exchange window from the date of delivery. Items must be unused, unwashed, and in original condition with all tags intact.

2. How can I request a return or exchange?

Simply contact us via Phone/WhatsApp: 0317 9573888 with your order details. Our team will guide you through the process.

3. Do I have to pay for return shipping?

Yes, return shipping costs are the customer’s responsibility, unless the item received is defective or incorrect.

4. How long does it take to receive a refund?

Refunds are processed within 7–10 working days after the returned item has been inspected.

5. How will I receive my refund?

All refunds are issued via bank transfer only.

6. Are shipping charges refundable?

No, shipping charges are non-refundable.

7. Can I return a used or worn item?

No, items must be unused, unwashed, and in original condition to be eligible for return or exchange.

8. What if I receive a defective or wrong item?

Please report the issue immediately upon delivery. We will resolve it on priority.

9. Do you accept returns on custom or made-to-order items?

No, custom or made-to-order items are not eligible for return or exchange, unless they arrive with a defect.

10. What if I face an issue after using the product?

Any concerns after use must be reported within 30–45 days of delivery. Requests beyond this period will not be considered.

11. Do I need approval before sending a return?

Yes, all returns must be approved first. Please contact us before dispatching any item.

12. What details do I need to provide for a return?

You will need your order number or invoice along with a brief description of the issue.

13. How long does delivery take?

Delivery timelines vary depending on your location. You will receive tracking details once your order is dispatched.